Välkommen till vår sökfunktion Vanliga frågor & svar för dig som privatkund!
Här har vi samlat alla de vanligaste frågorna och du söker enkelt genom att skriva din fråga i sökfältet.
Har du en fråga som rör en specifik beställning eller leverans är du varmt välkommen att kontakta vår kundservice så hjälper vi dig!
Kundservice för privatkund
Öppet vardagar 08.00-20.00
kundservice@bokus.com
Vår telefonlinje är öppen vardagar 08.00 - 16.00
010-741 98 00
(Australia)*, Austria, Belgium, Cyprus, The Czech Republic, Estonia, Finland (including Aaland), The Faroe Islands, France, Germany, Great Britain, Greece, Hungary, Ireland, Island, Italy, Japan, Canada, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, (New Zeeland)*, Norway, Poland, Portugal, Slovakia, Slovenia, Spain (excluding The Canary Islands), Sweden, Switzerland, Sweden, South Korea
For deliveries to these countries, we charge a shipping fee based on Swedish Postnord's fees. For approximate shipping times to different countries, see
https://www.postnord.se/online-verktyg/verktyg/berakna/berakna-leveranstid-for-paket-och-pall
Foreign packages sent with Postnord unfortunately have no traceability at present.
Please contact our customer service at kundservice@bokus.com or at 010-741 98 008
Kindly observe that we do not deliver to Denmark and the US, please see below.
* Foreign deliveries and Covid-19
2020-04-30: due to the ongoing pandemic, we are currently unable to deliver to Australia or New Zealand. We will update this information as soon as there are any changes.
More information about PostNord's handling of deliveries can be found here
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This is because the VAT rate on books differs greatly between Sweden (6%) and Denmark (25%) and the price of the same book would therefore be significantly higher in Denmark. In light of this, Bokus has currently made the assessment that it would not be profitable to send books to Denmark.
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Our experience with US customs regulations and requirements for customs declarations has prompted the decision not to deliver there.
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